Coronavirus disease (COVID-19) update

If you suspect you may have the coronavirus disease (COVID -19), please call the dedicated hotline on 1800 675 398.

Please keep Triple Zero (000) for emergencies only.

Last updated: 10 June 2020, 11:00am

What we are doing

TIMC is well prepared to deal with the COVID-19 outbreak. 


All incoming clients are screened to determine if they may be at risk. We are supporting anyone at risk to seek medical advice through DHHS by calling the dedicated hotline on 1800 675 398.

What is COVID-19?

Coronaviruses are a large family of viruses which can cause illness in animals or humans. Coronavirus (COVID-19) is a new virus that can cause an infection in people, including a severe respiratory illness.

What are the symptoms of COVID-19?

The most common symptoms reported include:

  • fever 

  • breathing difficulties such as breathlessness 

  • cough 

  • sore throat 

  • fatigue or tiredness

  • loss of sense of smell

Most people who contract COVID–19 will suffer only mild symptoms. Elderly people and people with pre-existing medical conditions are more at risk of experiencing severe symptoms.

If you are elderly or have pre-existing medical conditions, please take extra care to reduce your risk of contracting COVID-19.  


For more information, read the Coronavirus disease (COVID-19) factsheet on the DHHS website for people aged over 65 years (Word).

How can you protect yourself?

  • wash your hands frequently and thoroughly with soap and running water. See advice from DHHS on how to wash your hands (PDF)

  • use an alcohol-based hand sanitiser with over 60 per cent alcohol

  • avoid touching your eyes, nose and mouth

  • cover your mouth and nose with a tissue or your elbow when you cough or sneeze

  • minimise physical contact with others where possible

  • wear a P2 or N95 respirator mask only if you suspect you have COVID-19

  • for healthy people, only wear a mask if you are taking care of a person with suspected COVID-19

  • stay at home if you feel unwell (see advice on how to self isolate below)

  • seek medical attention if you have a fever, cough or difficulty breathing

  • call the dedicated hotline on 1800 675 398 to get advice on what to do and where to go for medical attention.

Who is most at risk?

You are at most risk if you have:

  • been overseas in the past 14 days  

  • had close contact with a person who has COVID-19

What is the best way to self-isolate?

DHHS have developed these resources to support Australians who have been asked to self-isolate due to COVID-19:

What to do if you are feeling unwell

You should  go to a coronavirus assessment centre to be tested if you have:

  • a fever (38c or above)

  • night sweats or chills

  • chest infection

  • sore throat

  • shortness of breath

  • cough

  • runny nose

  • loss of sense of smell


You should also be tested if you’ve returned to Australia from overseas in the last 14 days OR have been in contact with someone with COVID 19, and have:

  • a headache

  • pains in the body

  • stuffy nose

  • loss of sense of smell

  • nausea

  • vomiting


If you have serious symptoms, such as difficulty breathing, call 000 – ask for an ambulance and tell the operator if you’re concerned you may have COVID-19.

For general coronavirus advice, call the Victorian Government’s dedicated hotline on 1800 675 398.


Where are the coronavirus assessment centres?

You have a few options. You can:

1. Get tested for coronavirus at cohealth’s respiratory clinic located at the cohealth centre in Laverton.

It is important that you book an appointment in advance by calling 03 9448 5534 or using the online booking portal (external HotDocs link).


2. Visit one of the cohealth centres listed below.

Testing is available Monday to Friday.
Hours: 9:30am to 12.30pm and 1.30pm to 4:30pm.
We would prefer that you make an appointment, however it is not essential.

3. You can also get tested at one of the other coronavirus assessment centres clinics across Victoria.


For a list of assessment centre locations, see the Department of Health and Human Services website.

What happens at the COVID-19 test?


The test usually just involves a swab being taken from the back of your throat and nose. It generally takes less than a minute.

Once the test is complete, the sample is sent to a laboratory and tested to see if you have coronavirus (COVID-19). Either your doctor or the clinic that conducted the test will contact you with your results.

For more information, see the Department of Health and Human Services webpage Getting tested for coronavirus (COVID-19).

What to do if you have plans to travel overseas

If you have plans to travel outside of Australia, the current Australian Government advice is to reconsider travel plans.

For the most up-to-date travel advice visit Smart Traveller.


What to do if you need a translator

  1. call 131 450

  2. request the coronavirus hotline on 1800 675 398



For the latest information on COVID-19 in Victoria, visit the Department of Health and Human Services website.

If you have general questions about coronavirus, call the information hotline on 1800 020 080.